Unsubscribe/Opt-Out Process

Anonymous
Not applicable

Unsubscribe/Opt-Out Process

I have a client looking for the process for when someone unsubscribes from emails. Does Marketo have this outlined somewhere? They need to see timelines of when someone hit's "unsubscribe" to when they are actually removed.

Thanks!

4 REPLIES 4
Dan_Stevens_
Level 10 - Champion Alumni

Re: Unsubscribe/Opt-Out Process

Once someone unsubscribes, they will immediately be removed from future non-operational emails.

Understanding Unsubscribe - Marketo Docs - Product Documentation

Anonymous
Not applicable

Re: Unsubscribe/Opt-Out Process

Right, but is that anywhere in Product Docs or any other Marketo material? My client would like to see it in writing from Marketo.

Thanks!!

Dan_Stevens_
Level 10 - Champion Alumni

Re: Unsubscribe/Opt-Out Process

It's included in the link in my reply:

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Anonymous
Not applicable

Re: Unsubscribe/Opt-Out Process

Thank you!