how do i know that both files were downloaded and not just the last one by lead

Anonymous
Not applicable

how do i know that both files were downloaded and not just the last one by lead

Hi,
In order to capture information about the prospects who request to download white papers, brochures etc, we use a form which leads to the file download and we are using "article" as hidden filed to know which file is being downloaded but , if at the first time he downloaded file x and on the second time file y, how do i know that both were downloaded and not just the last one?
 
I pulled smart list by using filter "filled out form" but it only gives information of last downloaded not about all assets downloaded by a lead.
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4 REPLIES 4
Josh_Hill13
Level 10 - Champion Alumni

Re: how do i know that both files were downloaded and not just the last one by lead

Sachin,

You are using a "most recent" or last touch field. That will get overwritten each time. A good way to use this field is that each time the lead goes through the Form, you associate them to a specific SFDC Campaign for each paper.

So if article=XXXX, Add to SFDC Campaign XXXX
if article = YYYY, Add to SFDC Campaign YYYY
Anonymous
Not applicable

Re: how do i know that both files were downloaded and not just the last one by lead

Hi Josh, Is thr any orther field which can be used to resolve this issue?....or campaign is the only solution for this..?
Anonymous
Not applicable

Re: how do i know that both files were downloaded and not just the last one by lead

Note that we manage our assets on our web server and not on Marketo assets.
Anonymous
Not applicable

Re: how do i know that both files were downloaded and not just the last one by lead

Hi Josh,

Can you explain more about "You are using a "most recent" or last touch field." and how i can have custom field differently