12 Replies Latest reply on Dec 18, 2017 6:52 AM by Trevor Parsell

Release Notes: Fall '17: Recipient Time Zone

Ashley Ayan Nov 17, 2017 6:39 AM

Questions in regard to the Release Notes: Fall '17 - Marketo Docs - Product Documentation

Is it accurate that it only applies to Email Send programs and we can not utilize this for engagement programs?

Also it uses the field - I assume will be "Marketo Time Zone" - need to be enriched by the Marketo user or will there be any Marketo intelligence that auto-populates based on City,State and Country? So many questions and I want to play

Re: Release Notes: Fall '17: Recipient Time Zone

Josh Hill Nov 17, 2017 8:05 AM (in response to Ashley Ayan)

this was asked in another thread. Marketo hasn't specified yet.

We suspect it is based on the person's prior click/open history with IP lookup. Mailchimp does something similar.
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- Re: Release Notes: Fall '17: Recipient Time Zone
  
  Justin Norris Nov 17, 2017 8:11 AM (in response to Josh Hill)
  
  Notes I have from Summit say: "city state zip country, then fallback on inferred data"
  
  May have changed since then.
  
  Frank Passantino?
  
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Re: Release Notes: Fall '17: Recipient Time Zone

Frank Passantino Nov 17, 2017 8:32 AM (in response to Ashley Ayan)

Hi guys, let me try to provide some clarity. We are going to support deliver in person time zone for both email programs and nurture programs in our 4 release. This will be a slow roll out and we are planning to have this completed in less than one month. The time zone calculation will be based on city, state, zip code, country fields and we will defer to then inferred versions of those fields in the event that we are unable to derive the time zone from what is provided for each person in the standard fields. If we are still unable to derive the persons time zone from the inferred field values, the person will qualify based on what the user has set for the program.
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- Re: Release Notes: Fall '17: Recipient Time Zone
  
  Dan Stevens. Nov 17, 2017 8:36 AM (in response to Frank Passantino)
  
  Hi Frank - so will this apply to child programs - with individual "send email" smart campaigns - within Engagement Programs?
  
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- Re: Release Notes: Fall '17: Recipient Time Zone
  
  Dave Cunningham Nov 17, 2017 8:37 AM (in response to Frank Passantino)
  
  Thank you, Frank. This is helpful. Will we be able to "opt out" of sending in the recipient time zone? There may be times we will want everyone to receive an email at the same time. It would be ideal to control this per email.
  
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  - Re: Release Notes: Fall '17: Recipient Time Zone
    
    Frank Passantino Nov 17, 2017 1:13 PM (in response to Dave Cunningham)
    
    Hi Dave, yes you will have the ability to choose which sends utilize this feature and which do not.
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    - Re: Release Notes: Fall '17: Recipient Time Zone
      
      Dave Cunningham Nov 17, 2017 1:46 PM (in response to Frank Passantino)
      
      Thanks Frank. Appreciate you confirming.
      
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- Re: Release Notes: Fall '17: Recipient Time Zone
  
  Trevor Parsell Dec 18, 2017 6:52 AM (in response to Frank Passantino)
  
  Hey Frank,
  
  Do you have any update on when this functionality will be available?
  
  Thanks!
  Trevor
  
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Re: Release Notes: Fall '17: Recipient Time Zone

Dan Stevens. Nov 17, 2017 8:34 AM (in response to Ashley Ayan)

hope it applies to ANY type of program that sends emails - not just Email Send programs (especially since Email Send programs can't be used in EPs). Very rarely do we use the Email Send program.
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Re: Release Notes: Fall '17: Recipient Time Zone

Christina Zuniga Nov 17, 2017 10:09 AM (in response to Ashley Ayan)

Is this a setting where I choose "send in timezone"? What if I want to do an immediate blast and don't want it dependent on timezone?
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Re: Release Notes: Fall '17: Recipient Time Zone

Dan Stevens. Nov 17, 2017 10:18 AM (in response to Ashley Ayan)

a couple of days ago, this thread was started: Fall Release: Sending emails based on recipient timezone! And today, this one was created. Community Admins, is it possible to merge these two?

Janet Dulsky
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- Re: Release Notes: Fall '17: Recipient Time Zone
  
  Janet Dulsky Nov 17, 2017 11:46 AM (in response to Dan Stevens.)
  
  Dan Stevens., unfortunately, there doesn't appear to be a way in Jive to merge discussions.
  
  Thanks, Janet
  
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