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Branded Domain Broke All Email Links

Question asked by 38561eb59f23fe6af3eeacefc52b89f1322568dd on Jul 24, 2017
Latest reply on Oct 19, 2017 by Sanford Whiteman

Hey All,

 

We recently set up a branded domain as per the instructions from Marketo's product docs. http://docs.marketo.com/display/public/DOCS/Configure+Protocols+for+Marketo

IT set-up the new CNAME in the DNS record and pointed our new CNAME marketo.armor.com to our tracking link mkto-sjl0027.com

 

After we changed our Branding Domain in the admin panel to marketo.armor.com all of our email links broke. We simply get a site can't be reached error on any email links.

 

I know that a DNS update can take 72 hours in some cases but we've checked and it's propagated fully by now.

 

Any thoughts or help would be greatly appreciated as we are trying to get this resolved as fast as possible.

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