Re: Issue with setting up merge logic

Jim_Thao7
Level 9

Re: Issue with setting up merge logic

A couple of things to check:

1. Do you have workspaces and lead partitions setup?  If so, make sure your leads are visible to the workspace that your'e working in

2. Take away the "New Value" constraint to see if that helps

Anonymous
Not applicable

Re: Issue with setting up merge logic

Hi Jim,

Thanks - I don't believe we have any workspaces/partitions. I just tried to remove the constraint on the SC and update the value, no luck !

Jim_Thao7
Level 9

Re: Issue with setting up merge logic

Post a new screenshot of a new DVC.  Your screenshot seems to show only what happened on 8/20.  The trigger won't automatically fire again against an old DVC.

Anonymous
Not applicable

Re: Issue with setting up merge logic

This is what I have for my data value change via SC

data value change.PNG

This is the SC I'm trying to activate from that data value change

smartcampaign trigger.PNG

Let me know if there's anything else I can provide! Thanks.

Jim_Thao7
Level 9

Re: Issue with setting up merge logic

Hmmmm, what if the issue isn't with the trigger, but the flow.   Have you tried a more simple new value as a test to deduce that? Another way to check is if you have 0 results and there are actual members in the campaign, something is wrong w/ the flow.