Re: Duplicate MQL Alerts to my BDRs

Anonymous
Not applicable

Re: Duplicate MQL Alerts to my BDRs

It's really odd. I been struggling to find the issue. I do appreciate you taking a look. Probably will open support case.

ChristinaZuniga
Level 10 - Champion Alumni

Re: Duplicate MQL Alerts to my BDRs

I've been experiencing this too, randomly. I haven't had time to track down the cause - if you open that ticket and get it resolved please update the thread !

Anonymous
Not applicable

Re: Duplicate MQL Alerts to my BDRs

The one thing that stands out here to me to troubleshoot is that the smart campaign trigger is set to "greater than". Wouldn't that trigger this campaign if their score changes multiple times when it is above 49? Per Calon's ask, can you go to the marketo lead record of a lead this is happening to and share that activity? If there are multiple score changes that looks like it may be a culprit.

Looking at an individual's activity history will also highlight other potential issues causing this. (FYI to view this activity, click on their name, which was hyperlinked in the last screen shot shared, and then at the top click over to the activity tab).

Dan_Stevens_
Level 10 - Champion Alumni

Re: Duplicate MQL Alerts to my BDRs

That's what I was hoping to glean by looking at the activity logs and campaign results.  But nothing jumped out a me as something that would cause this to trigger consecutively, at the same time.

Anonymous
Not applicable

Re: Duplicate MQL Alerts to my BDRs

Hi Jason,

Thanks for your thoughts. Here is a lead's history that this duplicate alert is going too. This isn't entire history, but a chunk of it.

Screen Shot 2017-08-21 at 3.23.58 PM.png

SanfordWhiteman
Level 10 - Community Moderator

Re: Duplicate MQL Alerts to my BDRs

Where's the Lead Score log line(s)?

Anonymous
Not applicable

Re: Duplicate MQL Alerts to my BDRs

Here is logging of lead score. Sorry for different sizes, but trying to copy as much as I could.

Screen Shot 2017-08-21 at 3.46.26 PM.png

Screen Shot 2017-08-21 at 3.46.48 PM.png

SanfordWhiteman
Level 10 - Community Moderator

Re: Duplicate MQL Alerts to my BDRs

Looks to me like you have a race condition. As Jason highlights above, you're allowing someone to reenter the Trigger campaign when Lead Score changes and exceeds 49. (The Filter you have on the Trigger doesn't prevent reentry under accelerated circumstances.)

Anonymous
Not applicable

Re: Duplicate MQL Alerts to my BDRs

Thanks Sanford. Can you provide details to this. Sounds like you are on too something and would love to see if I can look into fixing this.

SanfordWhiteman
Level 10 - Community Moderator

Re: Duplicate MQL Alerts to my BDRs

You should think of the steps of Trigger campaigns as running independently, interleaved with the steps of other campaigns.

So it's not just explicit Wait steps that can change the order of operations across different (or the same) leads. A burst of (nearly) simultaneous triggers can also create unexpected order. However, the Lead Score will only have one value at a time, so if you use Data Value Changes (not Score Changes) and constrain New Value/Old Value you should be out of the woods.