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Nurture Programs: Skipping a step if Asset has already been viewed

Question asked by Spencer McKinney on Jul 27, 2017
Latest reply on Aug 7, 2017 by 1231fd5dcb648c47be0d06bbc84736042b7e9aa6

Does anyone know the best way to avoid this situation?


We have a Nurture campaign set up for a new product launch. Set up in this order within the stream. We have not yet launched this nurture but had a question.

  1. Blog
  2. eBook
  3. Case Study
  4. Case Study
  5. Demo Request

What if a lead were to download "4. Case Study" prior to being in the stream and then being placed at "1. Blog" to start the nurture progress? Are there any suggestions on preventing this lead from getting an email telling them about "4. Case Study" again? They have already downloaded this asset and don't want them to receive an email from us for something they have already done.