Re: Values not capturing values in Report

Arvind_Rangaraj
Level 2

Values not capturing in Report

I was running a program of "DEFAULT" Type(Default Program) with many smart campaigns in them running simultaneously on daily basis. Also I scheduled a subscription report for the program. Recently we are facing an issue in which there are some fields that are not capturing values. But when I manually run the campaign once(using the "Run Once"option), then the report has data populated/capturing and then am exporting them.

Is there a reason why the data is not getting captured after the scheduled run but getting captured when I manually run once?

Thanks,

Arvind

2 REPLIES 2
Arvind_Rangaraj
Level 2

Re: Values not capturing values in Report

I checked the Order of operations and they seem to be fine.

All the smart campaigns are scheduled to execute and only then the report is scheduled.

The field which is not capturing all the data is a Custom field that we use in/for our organisation.

Darrell_Alfons2
Level 10 - Champion Alumni

Re: Values not capturing values in Report

I don't know then. I'll delete my above response.