2 Replies Latest reply on Jul 7, 2017 11:27 AM by f65fcc984809747b847c1bf1d003b14e6379f425

Changes with Marketo??

f65fcc984809747b847c1bf1d003b14e6379f425 Jul 6, 2017 7:27 PM

Is anyone experiencing sudden changes as of July 1st with their instance, besides the changes to Support. Smart Lists no longer functioning the same as previously, Marketo not matching on email and creating duplicate leads in SFDC, Smart Campaigns no longer working that have been functioning for over a year and have had no changes? Normalization on Country was one of the areas we never changed or had anything off set it, and suddenly sync errors, and batch errors, with more and more strange errors or issues coming up. Caution signs when scheduling that have error in count showing on the hover. This list goes on...

We lost our phone support, and chat is not solving anything for us. Waiting on cases to be addressed which we can only submit one at a time and is time consuming. Would love to see if anyone else is experiencing any errors, or if there is another source we need to be looking into?

Re: Changes with Marketo??

Josh Hill Jul 7, 2017 11:08 AM (in response to f65fcc984809747b847c1bf1d003b14e6379f425)

There was an error this week where smart lists did not resolve. i do not know if it was on all Pods or not.

I'd call your Account Manager if you aren't getting info from marketo support.
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- Re: Changes with Marketo??
  
  f65fcc984809747b847c1bf1d003b14e6379f425 Jul 7, 2017 11:27 AM (in response to Josh Hill)
  
  Thank you Josh, I will reach out again. I spoken with 3 people in 24 hrs that assured me there is no issues or changes, that they will email if there was. This makes so much sense, here I am rebuilding Smart Lists trying to get them to work and they continue to have errors.
  
  Appreciate the response.
  
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