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Email Rendering on Microsoft Surface Device

Question asked by Jaime Servaes on May 5, 2017
Latest reply on Jun 29, 2017 by Courtney Grimes

Most of my associates are now using Microsoft surface devices, as that's what our company is transitioning to. However some co-workers, my boss specifically, the emails render bad on her device. I've tested the emails on Litmus and EmailOnAcid and reassured them that they do render okay.  But has anyone else had this issue with surface devices? They are viewing on the surface using Outlook 2013.  Here is what the email looks like for her:

surface email rendering.jpg


It should look like this:

ideabook rendering.JPG