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Recurring Lead in Marketo cannot sync to MS Dynamics, because it already exists

Question asked by 9752df3152836ef69ccbf94334f1976268b50c93 on Mar 27, 2017
Latest reply on Mar 28, 2017 by Grégoire Michel

Hello,

I have a question regarding "broken" lead sync.

Let us assume, that a lead is created in Marketo and accordingly syncs to MS Dynamics.

If this lead with the email address as primary key gets deleted in Marketo and  "reregisteres" many months later (data remains untouched in the CRM), is it be possible, that the Marketo and CRM entry will "resync" it's data?

 

I have tested this with a test lead, and it seems that the lead cannot sync to the CRM, because that specific email address already exists there.

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