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Marketo campaign statuses not matching/updating Salesforce statuses

Question asked by Caitlin McCormick on Mar 23, 2017
Latest reply on Mar 23, 2017 by Grégoire Michel

Even after ensuring the campaign type and member statuses match, member statuses are not matching across Marketo and SFDC. I asked a rep at SFDC to help and they said it was a Marketo issue.


Here's an outline of exactly what's happening:

 

A new program is created in Marketo. The program is synced to a SFDC campaign.

Members are added to the campaign by list import in SFDC, manual update in SFDC, or in a flow step in Marketo.

The problem is, when we go to update the member status in SFDC, it automatically reverts back. This is where the SFDC rep says that it's a Marketo issue.

When we update the status in Marketo it doesn't update in SFDC.


Any help would be appreciated. Thanks!

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