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Broken image link on both Design Studio/Marketing Activities

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Anonymous
Not applicable

Broken image link on both Design Studio/Marketing Activities

Hi

All the images in my email have broken links whether it's on my email in Marketing Activities or in Design Studio. I tried uploading the image with a different name - still, it shows that the image is broken.

The images were showing until yesterday when all of my images show it's broken

I've attached a screenshot of the broken image on email and in Design Studio.

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Grégoire_Miche2
Level 10

Re: Broken image link on both Design Studio/Marketing Activities

HI Carmen,

Have you activated an https option?

Otherwise this is a case for support.

-Greg

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6 REPLIES 6
Grégoire_Miche2
Level 10

Re: Broken image link on both Design Studio/Marketing Activities

HI Carmen,

Have you activated an https option?

Otherwise this is a case for support.

-Greg

Anonymous
Not applicable

Re: Broken image link on both Design Studio/Marketing Activities

Hi Greg,

Yes, it's activated. It's always been https.

Thanks anyway

SanfordWhiteman
Level 10 - Community Moderator

Re: Broken image link on both Design Studio/Marketing Activities

If you inspect the image (in your browser's Dev Tools) you'll see the full URL it's trying to load from. If you open that URL in your browser (in a new tab), does it work?

Anonymous
Not applicable

Re: Broken image link on both Design Studio/Marketing Activities

I just realised what you meant by activating the 'https'  - when I tried to load the URL as per Sanford's suggestion, It says the security certificate expired. I managed to view the images now

Thanks a lot, Greg & Sanford

Anonymous
Not applicable

Re: Broken image link on both Design Studio/Marketing Activities

Hi Greg,

While the images are appearing in Marketo, all the images in email sent to my email, whether it's on Browser / Outlook, all appear broken. Any idea what causes that?

Thanks

Grégoire_Miche2
Level 10

Re: Broken image link on both Design Studio/Marketing Activities

Hi Carmen,

Just select an image in your Marketo and copy it's URL. Remove the "s" from https and paste the http:// URL in your browser. Normally, the image should still show up. If this is not the case, call support.

-Greg