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How often do you experience a P1 issues?

Question asked by Jaime Servaes on Mar 13, 2017
Latest reply on Mar 15, 2017 by Christina Zuniga

We are fairly new to Marketo, got our instance in Jan 2017.  We were missing items from our instance when it was configured.  Since then we've had issues with all our SF data syncing over and have created multiple support tickets in which we had to do some hacking in SF to get all the data to push over. (I'm not 100% sure contact and account data is fully in Marketo yet).  We've also been having issues syncing SF custom objects too.  In the past 2-3 weeks issues I have emailed support about have in return turned into P1 issues that others were experiencing.


Being new here, is this common to have so many P1 issues in such a short time frame? Our previous automation platform never had these kind of issues.