Re: From and reply to emails

Anonymous
Not applicable

From and reply to emails

Can i have the replyto email be someones email outside of our company? We would like to send an email on behalf of a wholesaler. I am guessing i shouldn't make the "from email address" theirs but wondered if having the replyto email theirs would cause any issues?

8 REPLIES 8
Dan_Stevens_
Level 10 - Champion Alumni

Re: From and reply to emails

You can use any address for the "reply-to" or "from" email addresses.  Just know that this could negatively impact your deliverability.  Ideally these addresses should share the same domain as your tracking/sending domain.

Anonymous
Not applicable

Re: From and reply to emails

okay, so even changing the replyto can impact deliverability? I was hoping just the "from" did... dangit.

SanfordWhiteman
Level 10 - Community Moderator

Re: From and reply to emails

I wouldn't worry about deliverability: there won't be a substantive difference if you make sure that DKIM is in place for the From and Reply-To: domains (and you might as well have them both be the same domain, since semantically if you are sending "on behalf of" the wholesaler they are the From: as well as the Reply-To).

Dan_Stevens_
Level 10 - Champion Alumni

Re: From and reply to emails

It's also worth pointing out that different email server aren't consistent in their use of "reply" and "from".  If someone clicks "reply" in the email, some platforms use the "reply-to" address and others use the "from".  So like Sandy mentions, these should always be the same.

Anonymous
Not applicable

Re: From and reply to emails

How do I set up dkim? Would the wholesaler just need to confirm the email or is it more complex than that?

Katie Dunn | Senior Graphic Designer | Brokers International

4135 NW Urbandale Drive | Urbandale, IA 50322 | www.biltd.com<http://www.biltd.com/>

Phone: 800.362.1097 | Direct: 515.867.5542 | kdunn@biltd.com<mailto:%20kdunn@biltd.com>

Visit us at www.biltd.com<http://www.biltd.com/>

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Dan_Stevens_
Level 10 - Champion Alumni
Anonymous
Not applicable

Re: From and reply to emails

Thank you! Very helpful

Kim_Allen
Level 10

Re: From and reply to emails

Exactly! To echo some of the points above, I wouldn't be too concerned about this impacting the deliverabilty. I also would be sure to think through what email address you are using bc people usually forget to think about autoresponses.