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Create new Leads for existing Contacts (Dynamics 365)

Question asked by Miika Niemelä on Mar 6, 2017
Latest reply on May 4, 2017 by Grégoire Michel

I was wondering if someone could help me out to solve this issue. I'm trying to find out a way to create new Leads for existing Contact in Dynamics 365 CRM.

For example I have a contact "John Doe" in CRM and in Marketo (contact entity). John Doe comes to our website and submits demo request form. The Contact entity gets updated in Marketo and the CRM sync tries to update the CRM Contact entity. I would like create a new lead from this and not update the existing Contact.


Logic would something like:

Smart list

- If data value changes (source last)


- sync to CRM

-- if Microsoft Type is contact, sync as lead