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New leads over-writing leads - how to stop that?

Question asked by feeba007f57053a169fc063bd83dae05ffcbd0a3 on Mar 2, 2017
Latest reply on Mar 4, 2017 by Sanford Whiteman

Hi there!

 

We're currently working on forms that our Door-to-door folks can use on iPads as they door-knock.

 

This is an example of one such form:

http://pages.directenergysolar.com/827491

 

What we encounter with Door-to-Door efforts is people are hesitant to give their email address. In testing, we've found that including a generic "noemail@gmail.com" or something similar updates an existing lead with that same test email address, instead of creating a new one.

Is there a way around that?

We also tried making the email field not required and running tests that way too, but the same thing seems to be happening. New leads are not created - it's just updating existing leads.

 

Has anyone encountered this and if so, have you found a solution?

 

Thanks!

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