Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

Ashish_Desrala1
Level 2

Deployed email with broken link, can editing a link in marketo email will resolve this?

Hi,

Email gone out with the broken link, can editing the link will resolve the issue? I guess no. Please confirm

16 REPLIES 16
Anonymous
Not applicable

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

Hi Ashish,

Once the email has gone out the link can not be changed.

Andy

Dan_Stevens_
Level 10 - Champion Alumni

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

You can create a new redirect in Admin so that the bad link resolves to the correct link.

Anonymous
Not applicable

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

Dan's suggestion is correct when redirecting a Marketo landing page but if the page goes to an non Marketo page I don't believe there is a way to fix this.

Screen Shot 2017-02-23 at 10.05.12 AM.png

Redirect a URL Path - Marketo Docs - Product Docs

Andy

Dan_Stevens_
Level 10 - Champion Alumni

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

That's correct - if it's a domain other than your CNAME defined in Marketo, you would need to create that redirect on that server instead. 

SanfordWhiteman
Level 10 - Community Moderator

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

If it's a tracked link, you can temporarily take control of your tracking domain and rewrite the destination link (regardless of the destination domain).

Had an urgent situation a few months ago with a typo in a link and had to do just that.

Also note this is the only way to rewrite direct links to downloadables like PDFs (redirect rules won't work there).

Anonymous
Not applicable

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

Yup, contact the target site's manager and ask for a 301 redirect. Helpful if you lay it out plainly and exactly for them, provide the two URLs.

We linked to here:

www.website.com/badurl

We should have linked to here:

www.website.com/goodurl

Mention how many emails were sent and what the purpose was to help them prioritize.

Kim_Keith
Level 1

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

how do you create a redirect rule on the server?

SanfordWhiteman
Level 10 - Community Moderator

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

Which server?

In your Marketo instance, Redirect Rules are under Admin » Landing Pages » Rules.

On a non-Marketo server, you will have to involve the manager of the webserver (Apache, IIS, nginx, etc.) who will be on the IT side.

Kim_Keith
Level 1

Re: Deployed email with broken link, can editing a link in marketo email will resolve this?

I cannot create the redirect rule here Admin » Landing Pages » Rules – because it’s not a landing page that I am redirecting. It’s these marketo URLs – see below. The option you are suggesting only works if I had the link going to a landing page.

1st wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2439

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Airline-landing-page.html

2nd wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2433

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Hotel-landing-page.html

3rd wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2437

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Policy-landing-page.html