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Re: GoToWebinar Connection
Devraj GrewalFeb 7, 2017 3:37 PM (in response to Rachel D'Attilo)
3 of 3 people found this helpfulRachel,
Did you try going to "Event Actions" > "Refresh from Webinar Provider"?
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Re: GoToWebinar Connection
72705df52c1b77da8b91bd414c445f636c1036cc Apr 7, 2017 12:47 PM (in response to Devraj Grewal)Good to hear from you Devraj Grewal
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Re: GoToWebinar Connection
Josh Hill Feb 7, 2017 8:01 PM (in response to Rachel D'Attilo)1 of 1 people found this helpfulWhen this happens, it is because there was a flow step or token error. You must do
- Change Program Status > Registered
- Wait 1 min
- Send Email with Token
Theoretically, no wait is required, but sometimes it is.
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Re: GoToWebinar Connection
Lauren Beth Feb 8, 2017 8:31 AM (in response to Rachel D'Attilo)1 of 1 people found this helpfulHi Rachel - we had similar issues (it is not a flow or token error) and have submitted a P1 ticket to see what happened. We ran a webinar this morning and a bunch of people were not able to get in.
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Re: GoToWebinar Connection
Lauren Beth Feb 8, 2017 10:34 AM (in response to Rachel D'Attilo)1 of 1 people found this helpfulRachel - try resetting your connection to gtw in the admin section of your instance. That seems to have fixed our issue.
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Re: GoToWebinar Connection
Adele Miller Feb 8, 2017 10:38 AM (in response to Lauren Beth)1 of 1 people found this helpfulYes I would suggest trying Lauren's idea - this is under Launchpoint and always works a treat for us if we are having issues with the pesky connection!
Are any of your members showing in the members tab of your program as 'registration error'?
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