I am a Salesforce Admin but really new to Marketo, and I started to investigate if NPS could be built anywhere between these two systems.
I ran into this thread which was really helpful but also raised other doubts: https://nation.marketo.com/message/151551
My ideal scenario would involve the survey to be sent upon case closure in Salesforce, which from the article above, I understand can be done with Custom Objects in Marketo.
Why aren't forms suitable to be used for NPS? I read through Marketo documentation and thought that was the tool to be used for that.
What should I use for this scenario?
This article also has some interesting ideas: How to Create a Net Promoter Score Program in Marketo | Knak.
Thank you in advance for your support.