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NPS Score in Marketo integrated with Salesforce Cases

Question asked by 47797efe6d2655e445ca81cacb56a3e5f8a4950e on Feb 6, 2017
Latest reply on Feb 12, 2017 by 47797efe6d2655e445ca81cacb56a3e5f8a4950e

Hi Community!

 

I am a Salesforce Admin but really new to Marketo, and I started to investigate if NPS could be built anywhere between these two systems.

I ran into this thread which was really helpful but also raised other doubts: https://nation.marketo.com/message/151551

My ideal scenario would involve the survey to be sent upon case closure in Salesforce, which from the article above, I understand can be done with Custom Objects in Marketo.

 

Why aren't forms suitable to be used for NPS? I read through Marketo documentation and thought that was the tool to be used for that.

What should I use for this scenario?

This article also has some interesting ideas: How to Create a Net Promoter Score Program in Marketo | Knak.

 

Thank you in advance for your support.

Best regards

 

Eliana

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