0 Replies Latest reply on Jan 26, 2017 10:00 AM by Jasmine Jackson-Irwin

    Similar rules for Gmail-Marketo sync as with Outlook-Marketo?

    Jasmine Jackson-Irwin

      Hi everyone! I am working on a best practice guide for using the Marketo Insights plugin for Google Chrome so that our sales reps can track activity in MKTO through their Gmail. In my overview of the Marketo documents for email sync, I found a note that said the following:


      If you send an email to someone who doesn't exist in your Marketo instance, a Lead Record will automatically be created for them. Their last name will always be 'mktUnknown' so that you can easily find them.


      Source: Send and Track an Email with the Email Add-In for Outlook - Marketo Docs - Product Docs


      Does this rule also apply for tracking in Gmail? If so, I want to make sure our reps are aware that leads should be uploaded before email communication begins to avoid the problem of data with incorrect naming/classifications.


      Thanks for your help!