Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

Anonymous
Not applicable

Troubleshoot - RTP Campaign Recording Impressions but not Click Data

I currently have two RTP In-Zone Campaigns running as a split test against each other.  While I am seeing the "Impression" metrics for these campaigns increasing as I would expect, I am not seeing any "Clicks".  I have tested this using In-Private & Non-Private Browsers & clicked on the link & while I see the Impressions increase, still no increase in clicks. 

Any ideas as to what might be going on?

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12 REPLIES 12
SanfordWhiteman
Level 10 - Community Moderator

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

You should move the question to Products  "Community" is for issues with the Marketo Nation (this website) itself -- and yes, this is confusing.

And please provide a URL so we can debug.

Anonymous
Not applicable

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

Thanks for the response.  I've moved the question into the "products" space.  Hopefully I can get a response there

SanfordWhiteman
Level 10 - Community Moderator

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

And a URL?

Anonymous
Not applicable

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

URL to the site where RTP is live but not receiving click data? or Marketo link to the campaign set up?

SanfordWhiteman
Level 10 - Community Moderator

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

The live site (we can't see the Marketo setup).

Anonymous
Not applicable

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

Dory_Viscoglio
Level 10

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

Previously (not sure if this has been updated), but clicks that were submissions of a form weren't properly tracked by RTP reporting. I would reach out to David Myers​ if you don't get any clearer answers on this. He's usually able to help.

Anonymous
Not applicable

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

Thanks for the suggestion!  Hopefully David Myers​ can help!

David_Myers
Level 4

Re: Troubleshoot - RTP Campaign Recording Impressions but not Click Data

I published a post related to this: Adding a Marketo Form + Thank You page within a Web Personalization Campaign

This should help you test and resolve the problem you having. Good Luck.