Re: After uploading images, File List Reads "No Images or Files Exist"

Anonymous
Not applicable

After uploading images, File List Reads "No Images or Files Exist"

I am trying to upload files within Design Studio; After uploading the file, it reads "No Images or Files Exist." Any thoughts on this?

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11 REPLIES 11
Wyatt_Bales4
Level 4

Re: After uploading images, File List Reads "No Images or Files Exist"

Hi Eric,

Can you provide a screenshot? Are you looking in a subfolder when it was uploaded to the parent folder? Also check to make sure the files you're uploading are a compatible filetype (e.g. .png, .jpeg).

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

1. 09-01-2017-05-30-50.png

2. 09-01-2017-05-32-13.png

3.09-01-2017-05-32-48.png

Wyatt_Bales4
Level 4

Re: After uploading images, File List Reads "No Images or Files Exist"

Hi Eric,

You're saving it in the Logos folder but highlighting the Template Graphics folder. Try selecting the Logos folder or the parent 'Images and Files' which will pull back all files.

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

This provides the same result, assuming I am following your instructions.

I am now selecting Logos on the left-hand side menu and the drop down. I also tried selecting the parent folder as well.

Wyatt_Bales4
Level 4

Re: After uploading images, File List Reads "No Images or Files Exist"

The screen says '1 skipped' on the upload process. Can you try just uploading a normal .jpeg or other file? Perhaps the size is too large or corrupt.

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

It seems the file has been uploaded to other folder.

Check "overwrite existing files".

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

hi Eric,

1) The image is being uploaded to folder named logo, please correct that.

2) There must be a file with same name already existing, that is the reason it is skipping the file upload.

So, firstly change the file name in you system to something unique(try adding "_new/_updated"), so that it see's the file as a new file.

and then search/ look for the file.

please do share the results after following the above steps.

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

Good morning everyone. Thank you for the tips. Let me see if these work....

Anonymous
Not applicable

Re: After uploading images, File List Reads "No Images or Files Exist"

Well, good news and bad news: These files were uploaded to the parent "Design Center" folder. HOWEVER, when trying to access the folder after moving the first file, I am met with this beauty:

10-01-2017-08-27-20.png

Ideas? I am the only one using Marketo at this time.