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Behavior Score Inactivity...what qualifies?

Question asked by James Glavin on Jan 3, 2017
Latest reply on Jan 4, 2017 by James Glavin

Hi there and Happy New Year!


I'm setting up a campaign to decay behavior score after a period of inactivity. I've set up a batch campaign that runs periodically (I'm thinking weekly) to look at everyone whose behavior score hasn't changed in the past 60 days. If a person qualifies, they have their score reduced by x.

 

My question is - does the flow step that reduces the person's score count as a score change, next time the campaign runs? So if someone has been inactive for 60 days they have their score reduced by x. A week later the campaign runs again. They are still inactive, but because their score was decayed last time...do they qualify for the campaign?

 

Thanks for your wisdom!


James

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