9 Replies Latest reply on Jan 2, 2017 12:24 AM by Eitan Rapps

    Web Page Activity Problems

    Eitan Rapps
    Eitan Rapps Dec 20, 2016 8:01 AM

      We are having issues with the Web Page Activity report, was wondering if anyone has had the same plus any solutions:

       

      1) When we compare a Smart List with the number of website visitors to a Web Page Activity report containing the same defined people, we are finding large gaps (sometimes in the 100-200 people). Is anyone else finding such a gap? Is this an issue on Marketo's end or our website?

       

      2) Has anyone found a clear and presentable way to report on which referral pages/sources are bringing people to the website? The Web Page Activity report sometimes shows a value ofr "HTTP Referrer" but not in an organized fashion.

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        • Re: Web Page Activity Problems
          Justin Cooperman
          Justin Cooperman Employee Dec 28, 2016 11:29 AM (in response to Eitan Rapps)

          For #1 my guess is that the Smart List is setup with incorrect filters. It's kind of tricky to get the right URL value set when using the Visited Webpage filter (you can't just enter the URL). Also, keep in mind that a Smart List will show you current leads in the lead database that meet a criteria. The webpage activity report will show you historic things that happened. Leads could have been merged, deleted, etc. since these actions took place. There's a few other reasons you may see a discrepancy, but the report is the right place to view the metrics you're looking for. Can you post a screenshot of your Smart List filter criteria?

          • Re: Web Page Activity Problems
            Sanford Whiteman
            Sanford Whiteman Dec 28, 2016 2:14 PM (in response to Eitan Rapps)

            The Web Page Activity report sometimes shows a value ofr "HTTP Referrer" but not in an organized fashion.

            The literal HTTP Referrer (Referer: header / document.referrer property) will not be reliably transmitted, especially (but not only) if your LP domain is not running https:// (I feel the need to say this constantly).

             

            So the absence of HTTP Referrer doesn't mean there wasn't a non-direct source. But to see the source in a single field, you have to consolidate source-tagged URLs (i.e. UTM tags or other identifying information) with URLs (which may be either tagged or non-tagged) that do have a Referrer.

              • Re: Web Page Activity Problems
                Eitan Rapps
                Eitan Rapps Dec 29, 2016 12:17 AM (in response to Sanford Whiteman)

                Thanks, Sanford. So you're saying there's no easy, organized way to see this data? Regardless of what the report shows, I will have to clean it up in Excel and organize?

                  • Re: Web Page Activity Problems
                    Sanford Whiteman
                    Sanford Whiteman Dec 29, 2016 12:33 AM (in response to Eitan Rapps)

                    Thanks, Sanford. So you're saying there's no easy, organized way to see this data?

                    There's an easy enough way to see it -- if you're recording it!

                     

                    For example, if you always tag the source, you'll see the source right in the URL. You can also copy the referrer to the URL (in other words, fill in utm_source if it doesn't already exist). I recommend engaging a developer to build or roll out a touch-to-conversion library in JS so all the info gets to Marketo.