I need to create a case, but it keeps timing out. Any other way to log a case?
You can email firstname.lastname@example.org
I wasn't sure if that was still a valid way of logging a case, so wanted to check. Thanks, Devraj!
There are several areas in Marketo that link to this email address to "Contact Support", so that's how I know it's still valid.
Email is our team's primary channel for submitting new support tickets. The only time we really access the Support portal is when we need to reference and existing/prior case; or need to attach a file to the case. Email also allows you to embed screenshots in your replies back to the team. Overall, it's just way more convenient.
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