UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record

Anonymous
Not applicable

UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record

Hi everyone, we have an app in Salesforce, Rollup Helper, that runs a batch update every hour on Leads/Contacts where certain fields have changed.  This sometimes conflicts with Marketo sync, and so we get 50-100 leads that throw the error "UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record" which is clogging up our error logs. 

My initial thought was to create a nightly batch program to find records that have not synced with Salesforce within the previous 24-48 hours and also had some important update, like this:

Screen Shot 2016-12-12 at 10.14.50 AM.png

I'm curious to hear how other people have solved this problem. 

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Frank_Breen2
Level 10

Re: UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record

Joe, you should be able to find you answer here: Salesforce Sync Error: UNABLE_TO_LOCK_ROW.