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Lead "full name" is different than what's contained in their lead record

Question asked by Dan Stevens. Expert on Nov 15, 2016
Latest reply on Nov 17, 2016 by Dan Stevens.

Here's a new one that we came across today (and opened a ticket with Support): When looking at a lead record, the value that appeared in the "Full Name" field within the list, was completely different than the first/last names contained in the detailed lead record.  Below, the Full Name appears as "Elizabeth Perry"

 

But when opening the lead record, the name is "Alexandra Forsyth":

 

And nowhere within the activity log is there any CDV for her name; nor is "Elizabeth Perry" contained anywhere.  Has anyone experienced this before?

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