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Re: Leads = People Now?
Justin Norris Oct 26, 2016 8:23 AM (in response to Emily Jansen)1 of 1 people found this helpfulI have seen this change in a brand new baby Marketo instance for which we were doing an implementation, and it seems they have rolled it out to some existing instances as well.
I'm not sure about the logic or timing of the rollout as I haven't heard anything about it either.
In terms of the change itself, I think it is meant to get rid of the perennial confusion between a Marketo "lead" being equivalent to a CRM "lead" or "contact" by just calling them a person. I actually quite like the change, although the first time I saw it I called support as I thought something was broken .
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Re: Leads = People Now?
Emily Jansen Oct 26, 2016 9:03 AM (in response to Justin Norris)Thanks, Justin Norris . I definitely like people more than lead/contact, but it was a shock to see it change this morning out of the blue.
Some of our field names also changed in flows -- Lead Status is now Status, Lead Source is now Source -- so it would have been nice to have a warning from Marketo.
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Re: Leads = People Now?
Justin Norris Oct 26, 2016 9:12 AM (in response to Emily Jansen)Yes I'm surprised you didn't get a notification.
FWIW, none of our other client instances I have logged into recently are showing this change yet.
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Re: Leads = People Now?
Jim Thao Oct 26, 2016 9:37 AM (in response to Justin Norris)2 of 2 people found this helpfulThis is due to the subscription edition that you have. If you have a Dialog edition (the name may have changed) which is not aimed towards B2B but more for B2C, this is the reason why you see Database and People instead of Lead Database and Leads. The only difference is the label, everything works the same.
You can find out which edition you have by going to Help>Subscription Info
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Re: Leads = People Now?
Justin Norris Oct 26, 2016 9:44 AM (in response to Jim Thao)Weird thing was Jim, the new instance where I saw this change was most definitely not Dialog - it was a standard B2B edition.
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Re: Leads = People Now?
Emily Jansen Oct 26, 2016 9:45 AM (in response to Jim Thao)Hmmm, we just renewed yesterday so maybe something did change on the backend with our instance. However, our edition under Help>Subscription Info hasn't changed and it's not Dialog.
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Re: Leads = People Now?
Jim Thao Oct 26, 2016 11:53 AM (in response to Emily Jansen)Yeah, I'm not totally sure what the 100% truth is here as of today, but I do know that Database and People were introduced in the Dialog Edition a few years back. I don't even know if Dialog Edition exists anymore or if they renamed it to something else, Eg. Standard.
I think the takeaway here is that you see Database and People because of the Edition that you're currently on, or were once on, whatever that Edition is/was.
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Re: Leads = People Now?
Devraj GrewalOct 26, 2016 11:14 AM (in response to Emily Jansen)
I actually kind of like this change. Anyone aware if "SMB Standard" subscriptions are scheduled to receive this change and when?
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Re: Leads = People Now?
Digital PiOct 26, 2016 9:22 PM (in response to Devraj Grewal)
I definitely see this in all new instances, but in the old ones I haven't seen them roll out this change in all of them yet. It does get a bit confusing now as sometimes there are two fields for source where as before i knew that the right one had lead in the name.
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Re: Leads = People Now?
Christina Zuniga Oct 27, 2016 10:24 AM (in response to Emily Jansen)This didn't change on my instance, but it's how I describe the database internally at my company (since my CRM guys get confused about Marketo leads = salesforce leads AND salesforce contacts). I'd love to see this change in my instance!
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Re: Leads = People Now?
Zak Pines Oct 27, 2016 10:55 AM (in response to Emily Jansen)Oh no! I'm going to have to update my infographic on system naming terminology once this settles.
Interestingly, the only other system I've seen use People is Engagio (you can see that on the Infographic).
https://www.bedrockdata.com/blog/when-integrating-your-cloud-systems-words-matter-infographic
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Re: Leads = People Now?
Emily Jansen Oct 28, 2016 12:48 PM (in response to Emily Jansen)1 of 1 people found this helpfulI heard back from support and these "People" changes were rolled out to our instance when we renewed and we will see People in our instance moving forward.
They indicated that if you have an active instance, you might see this change after the renewal of your Marketo subscription and brand new instances of Marketo will have People not Leads.
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Re: Leads = People Now?
John Danielson Feb 7, 2017 1:24 PM (in response to Emily Jansen)We utilize SFDC and have a custom field called Source. It looks like this change has caused some mapping issues, as there are now two fields in Marketo called Source. When I look at the field mapping, the Marketo field Source is mapped to the custom SFDC field (Source_c). I also see a field called Lead Source, which is mapped to the field I am looking for (LeadSource). What I need is for the Marketo field Source to be mapped to the SFDC field with the API Name LeadSource. Has anyone else had a similar issue with this change? I have already opened a case with Marketo, but I wanted to see if anyone else has this issue.
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Re: Leads = People Now?
Dan Stevens. Feb 7, 2017 2:06 PM (in response to Emily Jansen)Here's the official announcement: Naming Convention Update
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Re: Leads = People Now?
c6cba571319170c6866c63f17cec4cbce6323620 Mar 31, 2017 10:29 AM (in response to Emily Jansen)I noticed this too, so startling, I can't believe we didn't get an email about this happening! All of a sudden Lead Source is People Source, and I can't even find where Lead Status is at all! I tried looking up People Status and just Status and NADA. Is anyone else having this problem?