6 Replies Latest reply on Oct 20, 2016 12:33 PM by Erik Heldebro

    I need a way to find leads that Click AND Open emails

    Tylee Suarez

      I've got a nurture stream and would like "success" to be any contact that clicks and opens one of the emails, say a minimum of two times. Currently, success is defined by triggers that say click in one of the emails and open one of the emails. I know that triggers only work on an "or" basis, but what I'm looking for is a way to use them on an AND basis.


      I have created a smart list that has those qualifications and it seems to be pretty much accurate, but I'm not able to use the trigger "added to the list" because it's a smart list?? I think?


      My other question is, if I do figure out how to use the list, will the list auto update anytime a contact clicks and opens? Or do I have to manually refresh the list?


      Is there any way to create an alert and update an engagement program status based on a contact opening AND clicking on emails?


      I just can't figure this one out and I know I can't be the only one having this issue.