SOLVED

Re: Unsubscribe link disappears in Outlook versions

Go to solution
Jennifer_Bisho1
Level 4

Unsubscribe link disappears in Outlook versions

So we outsource some of our email design to another agency and they somehow managed to override the unsubscribe link in 3 versions of Outlook and now it does not show up at all.  Does anyone have any idea how that could happen?  The unsubscribe code is built into Marketo and automatically gets added to our emails when they send, so we never have to add any extra unsubscribe code to our email templates.

1 ACCEPTED SOLUTION

Accepted Solutions
Jim_Thao7
Level 9

Re: Unsubscribe link disappears in Outlook versions

This code looks pretty bad from a format perspective. I took a quick look and by deducing, it's the conditional MS statements in your footer, both of them combined.  You may want to restrategize and recode both.  I would recommend that you tidy it up first so that you know what you're dealing with. 

If you take them both out, you will see that your unsub will be automatically appended <--- that's how you know the issue is in those 2 statements.

View solution in original post

11 REPLIES 11
Jim_Thao7
Level 9

Re: Unsubscribe link disappears in Outlook versions

they either hid it with CSS or they used the system unsub token which automatically disables the unsubscribe link.  if they used the system unsub token, the unsub link is probably built directly into your email already. 

Jennifer_Bisho1
Level 4

Re: Unsubscribe link disappears in Outlook versions

They didn't do either 😕

Anonymous
Not applicable

Re: Unsubscribe link disappears in Outlook versions

Something else I've seen happen is that they set the height of the <html> and <body> elements to 100%, which pushes the Marketo default unsubscribe link out of view in certain email clients. If you'd like, post your code up here and we can review.

Jennifer_Bisho1
Level 4

Re: Unsubscribe link disappears in Outlook versions

They didn't do that either unfortunately.  We pushed back on them to fix it so hopefully they can!  If not I will definitely post up the code here, thanks

Josh_Hill13
Level 10 - Champion Alumni

Re: Unsubscribe link disappears in Outlook versions

Yes, I've seen this happen. Our coder knew how to fix it, unfortunately I don't recall the thing he did. I believe it was  CSS and outlook rendering issue.

Jennifer_Bisho1
Level 4

Re: Unsubscribe link disappears in Outlook versions

That's what I was thinking.  Something in their code is overriding Outlook rendering in 3 versions.  Hopefully they fix it because it's not exactly legal to send an email out without an unsubscribe link hah.

Anonymous
Not applicable

Re: Unsubscribe link disappears in Outlook versions

Nope! Please let us know if they can't/don't fix it...some good HTML/CSS folks on here can help    

Jennifer_Bisho1
Level 4

Re: Unsubscribe link disappears in Outlook versions

Hey Jason!  Well it turns out that they were still unable to fix this issue.  If you have a chance, can you look at the code I have posted here?  Thanks!

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

<title>ScanSource Web Seminar</title>

<link href='http://fonts.googleapis.com/css?family=Raleway:400,300' rel='stylesheet' type='text/css' />

<style type="text/css">

  .mobile-break {

  display:none;

  }

@media screen and (max-width: 600px) {

  .main-content .body-text {

  font-size: 22px !important;

  line-height: 40px !important

  }

        .main-content .headline {

            font-size: 30px !important;

            line-height: 55px !important;

        }

  .main-content .header-logo td {

  clear:none !important;

  display:block !important;

  }

  .desktop-img {

  height: 0px !important;

            width: 0px !important;

  }

  .mobile-img {

  width:100% !important;

  height:auto !important;

  }

  .mobile-break {

  display:inline !important;

  }

  #main-wrapper {

  width:100% !important;

  }

  .fluid-img {

  width: 65% !important;

  height: auto;

  margin:auto !important;

  }

        .stack {

            display: block !important;

            clear: both !important;

            width: 100% !important;

        }

  }

</style>

</head>

<body style="margin: 0; padding: 0; background-color:#ffffff;">

<!--[if mso]>

<table align="center" id="main-wrapper" style="width:700px;

  margin:auto;

  background-color:white;">

<![endif]-->

<!--[if !mso]><!-->    

<table align="center" id="main-wrapper" style="width:80%;

  max-width:700px;

  margin:auto;

  background-color:white;

            ">

<!--<![endif]-->      

    <tr>

        <td>

            <table class="main-content" cellpadding="6" style="width:100%;

  margin:auto;

  background-color:white;">

                <tr>

<!--Main Header/Banner-->

                    <td style="margin:0;">

                        <div >

                       <!--[if mso]>

                            <img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." width="700" height:auto;" style="

                text-align:left;">

                        <![endif]-->

                        <!--[if !mso]><!-->  

                        <img class="desktop-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." style="

                text-align:left; width:100%; height:auto;" />

                        <img class="mobile-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." style="

                text-align:left; width:0px; height:0px;" />

                        <!--<![endif]-->

                        </div>

                    </td>

              </tr>

<!--Table Row for Padding

                <tr>

              <td colspan="2" style="height:1px;"> </td>

                </tr>-->

<!--Orange Divider-->

                <!--<tr>

                    <td colspan="2" style="background-color:#F47920; height:4px; width:100%; border:none; padding:0;">

                    </td>

                </tr>-->

<!--Email Body-->

                <tr>

                  <td class="stack" style="margin:0;">  <div class="mktEditable" id="body1">

                            <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                            <strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016  •  HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

                            </p>

                         </div></td>

                </tr>

                <tr>

                  <td class="stack" style="margin:0;">  <div class="mktEditable" id="body2">

                            <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                            <strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016  •  HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

                            </p>

                         </div></td>

                </tr>

                <tr>

                  <td class="stack" style="margin:0;">  <div class="mktEditable" id="body3">

                            <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                            <strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016  •  HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

                            </p>

                         </div></td>

                </tr>

              

                <tr>

                    <td class="stack" style="margin:0;">

                        <div class="mktEditable" id="body4">

                            <p style="font-family:helvetica,arial,sans-serif; color:#fb6a11; text-align:center; line-height:20px;">

                            <strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016  •  HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

                            </p>

                         </div>

                    </td>

         </tr>

              <!--Footer-->

                <tr>

                  <td style="margin:0;"><table width="100%" border="0" cellspacing="0" cellpadding="0" class="desktop-img">

                    <tbody class="desktop-img">

                      <tr>

                       <!--[if mso]>

                            <td bgcolor="#E11E08"> <a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

                text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

                        <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

                text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

                      </tr>

                      <tr>

                        <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." alt="Cisco ScanSource" class="desktop-img"  style="

                text-align:left; width:100%; height:0px;display:block"/></td>

                        <![endif]-->

                        <!--[if !mso]><!--> 

                        <td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

                text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

                        <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

                text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

                      </tr>

                      <tr>

                        <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." alt="Cisco ScanSource" class="desktop-img"  style="

                text-align:left; width:100%; height:auto;display:block"/></td>

                      </tr>

                    </tbody>

                  </table></td>

                </tr>

               <tr>

                  <td class="mobile-img" style="margin:0;"><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mobile-img">

                    <tbody>

                      <tr>

                        <td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c1.jpg" style="

                text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

                        <td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c2.jpg" style="

                text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

                      </tr>

                      <tr>

                        <td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r2_c1.jpg" alt="Cisco ScanSource" class="mobile-img"  style="

                text-align:left; width:0px; height:0px;display:block"/></td>

                      </tr>

                    </tbody>

                  </table></td>

              </tr>

                <tr>

                  <td style="margin:0;">

                   <!--[if mso]>

                            <img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005-Cisco%2BYou-Collaboration-Email-Templ..." width="700" style="

                text-align:left;">

                        <![endif]-->

                    <!--[if !mso]><!--></td>

                </tr>

            </table>

        </td>

    </tr>

</table>

</body>

</html>

Anonymous
Not applicable

Re: Unsubscribe link disappears in Outlook versions

Jennifer,

Thanks for posting...looks like this is just the raw code vs. the code that Marketo is outputting when the email is sent (which includes the unsubscribe text that they inject if you have that option turned on).


Any chances you could provide that?