I know most of you here are Marketo evangelists, but I have had nothing but issues with them since our signup about two months ago. My account manager is great, but there are SO many technical bugs and problems that no one seems to be able to provide an answer for - to the point that we have only been able to send one email in the past two months.
Is this common, and is there hope, or has it been consistently getting worse (for those users who have been here for a while)? I'm so frustrated because I was Marketo's biggest advocate internally, and I just feel like I hit a wall every time I try to show off a capability that *should* be working.
Please can you tell me your experiences with them, and do you have any recommendations on how to escalate things - I'm just at my wits end.
Hey Regina, every implementation of Marketo is unique, but what type of specific problems have you been running into? Did you migrate from another MA tool or are you starting fresh?
As far as escalating things, if you have support tickets open you should be able to escalate directly through the ticket -- but I would definitely look at the things that you're having issues with. Can you provide more insight there?