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Re: Lead Clicked Link in Email - That Link isn't in the Email

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Anonymous
Not applicable

Lead Clicked Link in Email - That Link isn't in the Email

We recently sent a product launch email. Within that email was a CTA leading to a factsheet for the new product. When I created a smart list to get a deeper look at click activity, two leads show as having clicked a link to a different product's factsheet.

I triple-checked that the launch email did indeed have the correct files linked. The link that Marketo is claiming these leads clicked - it is not active at this time. It is to an old file.

Any idea why I'm getting this activity? I am 100% sure that the old product's link was not at all present in the new product launch email.

Thanks!

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Anonymous
Not applicable

Re: Lead Clicked Link in Email - That Link isn't in the Email

If you're on email editor 1.0, check the text version of the email. There's a possibility that it wasn't updated and may contain default or previous content.

Best of luck!

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9 REPLIES 9
Jim_Thao7
Level 9

Re: Lead Clicked Link in Email - That Link isn't in the Email

Screenshots would help here of one that was legitimate and one that was non-legitimate.  Also include as much information about the activity log details as possible. 

Anonymous
Not applicable

Re: Lead Clicked Link in Email - That Link isn't in the Email

Hi Jim -

I'll provide as much info as I can. Below is a screenshot of activity details for a lead who clicked a link NOT present in the actual email.

pastedImage_0.png

Here are activity details for a click recorded correctly:

pastedImage_1.png

Look at them, there are certainly some differences. Hopefully you can shed some light on this for me.

Thanks!

Eric

Jim_Thao7
Level 9

Re: Lead Clicked Link in Email - That Link isn't in the Email

Screenshot #1 = Click Email Activity Log Item

Screenshot #2 = Interesting Moment Activity Log Item

These 2 activities are unfortunately both not email click activities.  I wouldn't recommend that you compare these 2.   Please share 2 email click activities that contain different links. 

Per your request, if the same email was sent to the same records in the same batch/trigger, the Mailing ID will be identical and the link would be different.

Anonymous
Not applicable

Re: Lead Clicked Link in Email - That Link isn't in the Email

By apologies. Please see two click activity records below.

pastedImage_0.png

pastedImage_2.png

pastedImage_0.png

pastedImage_1.png

The first is a link that was present in the email as sent. The second link was not present in the email.

Jim_Thao7
Level 9

Re: Lead Clicked Link in Email - That Link isn't in the Email

I would recommend that you send yourself the email.  Treat yourself a lead and do a single flow.  When you receive the email, click on every single link and then go back to your lead to see the activity logs and see if that link is ever recorded. 

If you still can't find it, reach out to support. 

SanfordWhiteman
Level 10 - Community Moderator

Re: Lead Clicked Link in Email - That Link isn't in the Email

Have you considered whether somebody quietly "touched up" the approved email after it was sent? It happens.

Anonymous
Not applicable

Re: Lead Clicked Link in Email - That Link isn't in the Email

If you're on email editor 1.0, check the text version of the email. There's a possibility that it wasn't updated and may contain default or previous content.

Best of luck!

SanfordWhiteman
Level 10 - Community Moderator

Re: Lead Clicked Link in Email - That Link isn't in the Email

Nice one, Tim.

Anonymous
Not applicable

Re: Lead Clicked Link in Email - That Link isn't in the Email

Thanks Tim, this was it!

All email copy was correct, but the intended links were missing - only the incorrect link was present. Very weird, but glad to have gotten to the bottom of this!