Re: Hidden Field Value not Updating Lead Record

Michael_White
Level 5

Hidden Field Value not Updating Lead Record

Hi -

Looking for a bit of help troubleshooting an issue I'm having.  I'm currently testing a new form with a number of hidden fields -- two in particular are giving me trouble.  When submitting this form, I can see from the activity log of my test lead that values for these two fields were submitted -- but when I look at those fields on the test lead's Lead Info page, they are empty.

The fields are simply strings, two-to-three digits. Any idea what may be causing this to fail to updating in the lead record?

6 REPLIES 6
Devraj_Grewal
Level 10 - Champion Alumni

Re: Hidden Field Value not Updating Lead Record

Michael,

Check those two fields in the "Field Management" section of Admin. Verify that updates to the fields are not blocked by "form fillout".

Michael_White
Level 5

Re: Hidden Field Value not Updating Lead Record

Thanks Devraj -- I should have added based on similar discussions I've looked through on this topic -- both fields are not being blocked from updates by anything -- and both have pre-fill disabled within the form, so I'm still a bit stumped...

SanfordWhiteman
Level 10 - Community Moderator

Re: Hidden Field Value not Updating Lead Record

Does the widget type on the form sufficiently match up to the field type in Field Management?  Some combinations will result in data loss, such as ​Checkbox ​and ​Integer.

Michael_White
Level 5

Re: Hidden Field Value not Updating Lead Record

Field type in the form editor is text; field type in Field Management is string, which is a combination that had previously worked for me in the past -- do you recommend using a different type?

Anonymous
Not applicable

Re: Hidden Field Value not Updating Lead Record

Sanford, any suggestions on how to update checkboxes with hidden fields?

SanfordWhiteman
Level 10 - Community Moderator

Re: Hidden Field Value not Updating Lead Record

Set the values as either the string "yes" (for true) or the string "no" (for false).