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Re: Error when trying to approve Segmentation Draft

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Anonymous
Not applicable

Error when trying to approve Segmentation Draft

I am trying to edit a segmentation I have set up.  I've created a draft and am ready to approve it.  Only I keep getting an error everytime it start to approve.  Has anyone run into this problem before/know a way to fix it?

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Dory_Viscoglio
Level 10

Re: Error when trying to approve Segmentation Draft

Have all of your segments been defined by smart lists?

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Josh_Hill13
Level 10 - Champion Alumni

Re: Error when trying to approve Segmentation Draft

  • Ask support
  • check your smart lists
  • how many records are in your database? Having a lot of records may cause issues, but usually the error is "Timeout" or "could not process"
Dory_Viscoglio
Level 10

Re: Error when trying to approve Segmentation Draft

Have all of your segments been defined by smart lists?

Anonymous
Not applicable

Re: Error when trying to approve Segmentation Draft

Hi,

I'm having the same problem.

How do we define smart lists for segments?

Dory_Viscoglio
Level 10

Re: Error when trying to approve Segmentation Draft

You would define the smart list for the segment within the draft, in the smart list tab.

Anonymous
Not applicable

Re: Error when trying to approve Segmentation Draft

Thank you Dory, that helped.

Anonymous
Not applicable

Re: Error when trying to approve Segmentation Draft

I was missing one of my Smart Lists!!  This is working now.  Thanks for your help

Dory_Viscoglio
Level 10

Re: Error when trying to approve Segmentation Draft

Glad to hear it's working again! If you mark an answer as correct, it will let others in the community know that the problem has been solved.