7 Replies Latest reply on Aug 19, 2016 1:19 PM by dacb62bad4a973e2db1319fe75ac97c21ff546b1

Can I track leads and ics links clicked in email?

dacb62bad4a973e2db1319fe75ac97c21ff546b1 Aug 19, 2016 11:34 AM

I have created an email with a few links of training dates (see attached screen). Each link is an ics token. When user clicks on any one of these links, the event will be added to their calendar automatically. Is there a way I may also record who (name and email address), and which trainings (links) they click on in any reports?

Trainings-registration-sample3.pdf 51.2 KB

Re: Can I track leads and ics links clicked in email?

Sanford Whiteman Aug 19, 2016 11:39 AM (in response to dacb62bad4a973e2db1319fe75ac97c21ff546b1)

Pls close out the other thread with the same question first.
Like Show 0 Likes(0)

Actions
Re: Can I track leads and ics links clicked in email?

Sanford Whiteman Aug 19, 2016 11:51 AM (in response to dacb62bad4a973e2db1319fe75ac97c21ff546b1)

OK, thanks for closing that.

The answer here is that any such link will be tracked by default when sent to a known lead. You'll see Clicked Link in Email a.k.a. Click Email activities

I don't really recommend direct download links (as opposed to taking somebody to a web page first) for other reasons, but this is built-in.
Like Show 0 Likes(0)

Actions
- Re: Can I track leads and ics links clicked in email?
  
  dacb62bad4a973e2db1319fe75ac97c21ff546b1 Aug 19, 2016 12:05 PM (in response to Sanford Whiteman)
  
  Thanks! I sent a test email and I clicked on one of the linked dates. The email report does not show the click. Should I set the filter of the smart list using "Clicked Link in Email"? like what the attached screen show?
  
  Untitled-1.jpg 46.0 KB
  
  Like Show 0 Likes(0)
  
  Actions
  - Re: Can I track leads and ics links clicked in email?
    
    Sanford Whiteman Aug 19, 2016 12:15 PM (in response to dacb62bad4a973e2db1319fe75ac97c21ff546b1)
    
    You have to send a real email, not a sample.
    
    Check the Activity Log for the lead first. Don't go straight for reports, that's just adding more work before you know exactly what you're looking for.
    
    Like Show 0 Likes(0)
    
    Actions
    - Re: Can I track leads and ics links clicked in email?
      
      dacb62bad4a973e2db1319fe75ac97c21ff546b1 Aug 19, 2016 12:39 PM (in response to Sanford Whiteman)
      
      Thanks! I now see the entry is recorded in the activity log of the lead. But how can I create a report that has the names and email address of all the registrants?
      
      Like Show 0 Likes(0)
      
      Actions
      - Re: Can I track leads and ics links clicked in email?
        
        Sanford Whiteman Aug 19, 2016 1:15 PM (in response to dacb62bad4a973e2db1319fe75ac97c21ff546b1)
        
        Build a Smart List as you were doing.
        
        Like Show 0 Likes(0)
        
        Actions
        
        Re: Can I track leads and ics links clicked in email?
        
        dacb62bad4a973e2db1319fe75ac97c21ff546b1 Aug 19, 2016 1:19 PM (in response to Sanford Whiteman)
        
        I did create a smart list which shows the list of leads who clicked on the email. Since I have 3 links in the email, can I also track which link(s) each lead clicked.
        
        Like Show 0 Likes(0)
        
        Actions

Go to original post