AnsweredAssumed Answered

What is the relationship between Program Membership and child Campaign Membership?

Question asked by 8b48d0606d33925a9d4d0adf291c11570dbde87e on Aug 16, 2016
Latest reply on Oct 20, 2016 by Jessica Kao

We have a number of Smart Campaigns that are a child of a Program (a.k.a. nested in the Program folder). Some of the Programs have multiple Smart Campaigns and others only have on Smart Campaign.

 

When I look at the number of members in the Program it does not always equal the number of members in the Smart Campaign, nor is always the sum of members in Smart Campaigns. Oftentimes, the Program has 0 members while its child Campaigns have Members.

 

1. What is the relationship between Program Membership and child Campaign Membership?

 

  • Should any Member of a Smart Campaign be counted as a Member of the Program? Is this specifically controlled by the member being set with a certain status in that Program?

 

  • If there are multiple Smart Campaigns in a Program, but the Smart Campaigns individually have the same Lead as a Member, should the Program show the Membership count as just one unique Lead, or would it count each Lead twice and show the total count of non-deduped Leads?

 

 

2. If the Member is added to a Program through a Smart Campaign, does the Campaign Member need to specifically have a Program Status set for it to be considered a member of the Program (and if so why doesn't it default to some program status similar to how it would if it was captured through a form or list import)?

 

 

  3. Does moving a Smart Campaign from one Program to another affect Program and Smart Campaign membership counts? What will happen to the historical counts? To be specific, what happens to the count of members already on the Campaign: is the count reset to zero, or does it remain at what it was and then any additional members while it is under the new program accumulate on top of the pre-existing count?

 

  • What happens to the number of Members in the Program that the campaign was moved out of?

 

  • What happens to the number of Members in the Program that the campaign was moved in to?

 

 

  4. Are there any other changes similar to these that could be affecting the counts of Program Membership and Campaign Membership?

Outcomes