Re: Email Preheader/Preview

Anonymous
Not applicable

Re: Email Preheader/Preview

I don't seem to have that option - is that because we have not changed to the 2.0?

Justin_Cooperm2
Level 10

Re: Email Preheader/Preview

Yes, Preheader is only in Email Editor 2.0. You should switch! API support will come in the next release and there is no other reason to wait!

Anonymous
Not applicable

Re: Email Preheader/Preview

What is the procedure to switch to Email Editor 2! I haven't heard of still on the preheader text towards the editor 2.

Justin_Cooperm2
Level 10

Re: Email Preheader/Preview

This issue is being fixed today. There were some pre-header issues with certain types of trigger emails.

Anonymous
Not applicable

Re: Email Preheader/Preview

I am also having a problem with pre-headers in an Email 2.0 email. They're not populating in my preview email (Gmail), and when I search the HTML for the text of the preheader, it doesn't come up with anything. I double-checked that the preheader was enabled. Any thoughts? Justin Cooperman

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Justin_Cooperm2
Level 10

Re: Email Preheader/Preview

Can you send me an email with a link to the email asset in your Marketo subscription. I'll have to take a look.

Thanks,

Justin

jcooperman@marketo.com

Anonymous
Not applicable

Re: Email Preheader/Preview

Does anyone know the character limit that should be used for pre-header so that it does not crop up on different email clients or devices, i reckon 30 to 35 works best?