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We're not getting sample emails to review

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Anonymous
Not applicable

We're not getting sample emails to review

Beginning yesterday, we are not receving sample emails ti test email campaigns
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Kim_Allen
Level 10

Re: We're not getting sample emails to review

Hey Sarah,

There's a few things you may want to check.

- If you're using tokens make sure that the information is correct, no typos etc. if so they won't send.
- Make sure your IT dept has you white listed
- Are you testing by sending a sample email or by a smart campaign? Try whichever you aren't using and see if that works.

Kim

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2 REPLIES 2
Kim_Allen
Level 10

Re: We're not getting sample emails to review

Hey Sarah,

There's a few things you may want to check.

- If you're using tokens make sure that the information is correct, no typos etc. if so they won't send.
- Make sure your IT dept has you white listed
- Are you testing by sending a sample email or by a smart campaign? Try whichever you aren't using and see if that works.

Kim
Anonymous
Not applicable

Re: We're not getting sample emails to review

Also double check your spam folder, and make sure you're added as a lead in Marketo. Then, you can check if you're unsubscribed or marketing suspended as well.

My experience with this has more to do with whitelisting as Kim metioned.