24 Replies Latest reply on Oct 13, 2016 4:37 PM by Justin Cooperman

Sample email using Flat Iron template in Email Editor 2

Tori Costa Jul 28, 2016 12:59 PM

Hi there,

Has anyone used the Flat Iron template in Email Editor 2 and be willing to share an example of their creative? There is interest in using this template for a campaign, but some folks want to see it in practice.

Many thanks,

Tori

Re: Sample email using Flat Iron template in Email Editor 2

Justin Cooperman Jul 28, 2016 1:29 PM (in response to Tori Costa)

We have updates coming out in the next week or so for all the Starter Templates. Here is a Litmus test from the updated file for "Flat Iron":

iPhone 6/iOS Mail App -> https://s3.amazonaws.com/250ok-eoa/962/851430/iphone6_9/134_851430_133657.png
iPad 2/iOS Mail App -> https://s3.amazonaws.com/250ok-eoa/962/851430/ipad5/134_851430_133657.png
Win/Outlook 2010 -> https://s3.amazonaws.com/250ok-eoa/962/851430/outlook10/134_851430_133657.jpg
Win/Outlook 2016 -> https://s3.amazonaws.com/250ok-eoa/962/851430/outlook16/134_851430_133657.jpg
Mac/Outlook 2016 -> https://s3.amazonaws.com/250ok-eoa/962/851430/macoutlook16/134_851430_133657.jpg
Mac/Outlook 2011 -> https://s3.amazonaws.com/250ok-eoa/962/851430/macoutlook11/134_851430_133657.jpg
Mac/Gmail/Chrome -> https://s3.amazonaws.com/250ok-eoa/962/851430/gmail_chr26_mac/134_851430_133657.png
Windows/Gmail/Firefox -> https://s3.amazonaws.com/250ok-eoa/962/851430/gmail_ff21_win/134_851430_133657.png
Windows/Office365/Chrome -> https://s3.amazonaws.com/250ok-eoa/962/851430/o365_chr26_win/134_851430_133657.png
Windows/Office365/IE11 -> https://s3.amazonaws.com/250ok-eoa/962/851430/o365_ie11_win/134_851430_133657.png
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Re: Sample email using Flat Iron template in Email Editor 2

Justin Cooperman Jul 28, 2016 1:30 PM (in response to Tori Costa)

And I'll try to find a few examples, I have chatted with a few customers who have started using this.
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- Re: Sample email using Flat Iron template in Email Editor 2
  
  Tori Costa Jul 29, 2016 10:12 AM (in response to Justin Cooperman)
  
  Thanks, Justin. The links above are helpful and any examples that people would be willing to provide would be great.
  
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  - Re: Sample email using Flat Iron template in Email Editor 2
    
    Justin Cooperman Jul 29, 2016 4:51 PM (in response to Tori Costa)
    
    Here are some updates you can use until we update the Starter Templates in the product:
    
    Files here -> https://marketo.box.com/shared/static/sse4tg9t8ilx9it7493f2qdb8x3lsf4t.zip
    
    Skeleton (blank.html) -> https://litmus.com/pub/ae11b8b
    Slam Dunk (transactional4.html) -> https://litmus.com/pub/61f7815
    Save My Spot (transactional3.html) -> https://litmus.com/pub/5804bcb
    Good News (transacational2.html) -> https://litmus.com/pub/94082b1
    Short and Sweet (transactional1.html) -> https://litmus.com/pub/896c972
    Urbanista (shop3.html) -> https://litmus.com/pub/326fd62
    Homegrown (shop2.html) -> https://litmus.com/pub/691fc42
    Private Jet (shop1.html) -> https://litmus.com/pub/c1cba2f
    Basic (newsletter5.html) -> https://litmus.com/pub/eac567c
    All Aboard! (newsletter4.html) -> https://litmus.com/pub/50640e2
    Flatiron (newsletter3.html) -> https://litmus.com/pub/e11e5f4
    FYI (newsletter2.html) -> https://litmus.com/pub/5d281b3
    Breaking News (newsletter1.html) -> https://litmus.com/pub/a3395bd
    Limón (event2.html) -> https://litmus.com/pub/14f59c8
    Iceberg (event1.html) -> https://litmus.com/pub/f361742
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Re: Sample email using Flat Iron template in Email Editor 2

7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Aug 2, 2016 2:06 PM (in response to Tori Costa)

Justin - We are having significant issues with flat iron working across platforms. It looks great on many OS/providers but Windows/Outlook renders everything skewed. Any tips, tweaks, guidance or someone you can point me to?
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- Re: Sample email using Flat Iron template in Email Editor 2
  
  Justin Cooperman Aug 2, 2016 2:45 PM (in response to 7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91)
  
  Hey Ryan,
  
  First, did you grab the updated file that I posted above? It's not yet update in our Template Picker (although it will be soon)?
  
  Second, If you click that Litmus link above for "Flatiron" it's looking ok to me on Win/Outlook2010 Win/Outlook2016, Win/Outlook2007, etc...what are you seeing is the issue? One thing that is for sure true is you'll want to insert images that are similarly sized to the images that are in the template. Doesn't have to be exact but if you insert a massive image it won't work well. This is due to a product limitation that we're addressing in the next month or so.
  
  So, if you let me know what you're seeing I can try to help you out more.
  
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  - Re: Sample email using Flat Iron template in Email Editor 2
    
    7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Aug 2, 2016 3:07 PM (in response to Justin Cooperman)
    
    Hey Justin -
    
    Thanks for getting back to me so quickly.
    
    All the images I have made are to the exact measurements that are shown in
    the sample images on the template. However here is how they look:
    
    Gmail:
    
    Outlook:
    
    Unfortunately, I was not able to log into Box from that link you had
    posted. Is there another way I can access the files?
    
    Many thanks!!
    Ryan
    314.229.1340
    
    On Tue, Aug 2, 2016 at 2:47 PM, Justin Cooperman <
    
    Screen Shot 2016-08-02 at 3.00.09 PM.png 169.3 KB
    
    Screen Shot 2016-08-02 at 2.58.11 PM.png 193.5 KB
    
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  - Re: Sample email using Flat Iron template in Email Editor 2
    
    7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Aug 2, 2016 3:32 PM (in response to Justin Cooperman)
    
    Justin -
    My images didn't post. Here is the Outlook version all stretched out.
    
    Here it is in Gmail which renders just like the draft and template:
    
    I wasn't able to grab the files that you posted previously - can't log in to OneLogin.
    
    Thanks!
    Ryan
    
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    - Re: Sample email using Flat Iron template in Email Editor 2
      
      Justin Cooperman Aug 2, 2016 5:15 PM (in response to 7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91)
      
      Use this link to download new templates: https://1drv.ms/u/s!AnyeJJCbcDMjkQot_Tz-w0JleffL
      
      Then let me know if you still see the issue when you use an image with the recommended size (640x276)
      
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      - Re: Sample email using Flat Iron template in Email Editor 2
        
        Tori Costa Aug 4, 2016 12:36 PM (in response to Justin Cooperman)
        
        Hi Justin,
        
        I don't see Flat Iron as an updated template. Am I missing something?
        
        Tori
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Aug 4, 2016 1:35 PM (in response to Tori Costa)
        
        Every template will be updated inside Marketo in the next 1-2 days. But, it is newsletter3.html in that package, as I wrote above.
        
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      - Re: Sample email using Flat Iron template in Email Editor 2
        
        Lacy Patrino Aug 10, 2016 9:32 AM (in response to Justin Cooperman)
        
        Thanks for providing these templates! It corrected a lot of the issues we had with FlatIron, but the video link is still blocked in Outlook 2010. Is there a fix for this?
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Aug 10, 2016 10:58 AM (in response to Lacy Patrino)
        
        When you say the link is broken, do you mean you are clicking the thumbnail and nothing is happening?
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Lacy Patrino Aug 11, 2016 1:21 PM (in response to Justin Cooperman)
        
        Yes. Only the image comes through.
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Aug 12, 2016 9:31 AM (in response to Lacy Patrino)
        
        That's expected behavior. The "play button" overlay isn't supported on all clients.
        
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      - Re: Sample email using Flat Iron template in Email Editor 2
        
        7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Oct 12, 2016 10:45 AM (in response to Justin Cooperman)
        
        Hey Justin -
        
        We're now having issues getting the hero to render on Outlook 2016 (app only / browser is fine). We are using the revised templates published back in August.
        
        The image renders fine on every other platform we have tested... Any suggestions or updates we can utilize?
        
        Thanks!
        
        Ryan
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Oct 12, 2016 2:13 PM (in response to 7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91)
        
        which template? I can't reproduce this. I have created a new email from Flatiron and then edited the hero image and added an entirely different image that was 640x276 (the recommended size for the hero bg):
        
        Justin
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Oct 13, 2016 9:36 AM (in response to Justin Cooperman)
        
        Hi Justin.
        
        Yes this is still using Flat Iron. The platform we can't currently solve for is Windows 10 Outlook 2016, which is the image above that I posted. The hero image we are using is the correct dimensions of 640 x 276.
        
        Any insight you can provide would be great.
        Thanks!
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Oct 13, 2016 11:00 AM (in response to Justin Cooperman)
        
        Justin Cooperman
        For further reference, here is how it looks when we emailed the template in its unaltered format.
        
        This is in outlook 2016 on windows 10 enterprise.
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Oct 13, 2016 11:04 AM (in response to 7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91)
        
        This is so strange! I will look into it more with this template but here is what I get in both Litmus and when I test on Windows 10 / Outlook 2016. All you did was replace the image? No other changes to the code?
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91 Oct 13, 2016 4:19 PM (in response to Justin Cooperman)
        
        Justin-
        Have you been able to figure anything out? Just to confirm, no changes to the code. The image I posted at 11am is sending the template with no changes. Again, this is windows 10 enterprise and outlook 2016. Litmus doesn't offer that testing combination to me, just outlook 2016 on windows 7. Maybe you have access to something more advanced.
        
        Thanks.
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Oct 13, 2016 4:37 PM (in response to 7295c58cf4eb242bb3be6eb63e59ff6e74ab5c91)
        
        I tried every rendering tool! I was using Litmus + emailonacid + 250ok
        
        I also personally tested on a physical Windows 10 machine with Outlook 2016 and I am still seeing this:
        
        Fear not, though! Perhaps you can send me an email including your marketo subscription prefix (or munchkin ID) and a link to the email you are testing so we can see exactly what's happening.
        
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        Re: Sample email using Flat Iron template in Email Editor 2
        
        Justin Cooperman Oct 13, 2016 4:37 PM (in response to Justin Cooperman)
        
        My email address is jcooperman@marketo.com
        
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Re: Sample email using Flat Iron template in Email Editor 2

Julie Colwell Aug 2, 2016 3:12 PM (in response to Tori Costa)

I was looking at this template today too! Following this thread...
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