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Opportunity Stage didn't update

Question asked by Robb Barrett Expert on Jul 11, 2016
Latest reply on Jul 20, 2018 by SFDC Team

This is a problem that was just handed to me today. I'm not super familiar with how the SFDC > Marketo Opp sync works so I'm hoping someone can help me identify the problem here.

 

  1. MKTO:Lead created on 3/24
  2. MKTO:Synched to SFDC moments later
  3. MKTO:Converted to Contact on 3/25
  4. MKTO: Added to Opportunity on 3/25
    1. No unit price / dollar amount assigned to opportunity
  5. SFDC: Goes through Opportunity stages:
    1. Stage 1 3/25 at 12:17 estimated order date of 3/31
    2. Stage 1 3/25 at 12:17 estimated order date of 6/23
    3. Stage 3 3/25 at 12:17 estimated order date of 4/30
    4. Stage 3 3/25 at 12:19 estimated order date of 5/31
  6. MKTO: Opportunity Updated on 3/30 (Not sure what)
  7. MKTO: Opportunity Updated on 5/3 (Not sure what)
  8. MKTO: Opportunity Updated on 5/3 Changed Legal Name (2 hours after last update)
  9. SFDC: Stage 7 (Won - Implement) 5/5 at 2:44am estimated order date of 5/4
  10. MKTO: Opportunity Updated to Close Win. Opportunity updated date was 5/5 but nothing was recorded for 30 days
    1. MKTO: sees Forecast Cat change, Date Step Changed, and all other dates closed on 5/4

 

Any idea what would cause it to miss the update?

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