AnsweredAssumed Answered

Email Program without it going to MQL

Question asked by Tara Rowe on Jun 29, 2016
Latest reply on Jul 5, 2016 by Devraj Grewal

We set up a Support email, and sent it off. Now whenever someone clicks the email they are coming through as MQL's which they should not be since it is a Support email. Is there a way to turn this off, or make Support emails not scoring? They are fast tracking if they click and it sets the score to qualify.