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Only Auth'd Contacts can view cases now!

Question asked by Sanford Whiteman on Jun 20, 2016
Latest reply on Jun 22, 2016 by Kenneth Law

I've just been informed by Support that only Authorized Contacts can even view existing company cases now.

 

In the past, although (by definition) only Auth'd Contacts could open cases, any user CC'd on a case could view it and also add follow-up comments.

 

IME authorizations are typically given to less-skilled users and/or distributed along corporate-political lines. It was invaluable for an admin user to open cases that other developer/IT/advanced types could then access using their own Marketo accounts.

 

This change creates a significant impediment for us, and is a disheartening step backward. What does the Community think?

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