I am getting an error "Token key not found"

Anonymous
Not applicable

I am getting an error "Token key not found"

I am getting an error "Token key not found" while trying to approve an email. Can someone guide me what does this mean and how to solve this?

I have attached the screenshot.

2 REPLIES 2
Dory_Viscoglio
Level 10

Re: I am getting an error "Token key not found"

You likely have an incorrectly formatted token in your email. Can you include the HTML of the email for review?

Kenny_Elkington
Marketo Employee

Re: I am getting an error "Token key not found"

Try downloading the HTML of the Email and doing a full text search for "{{", that should show you all of the tokens it's attempting to parse and see which one is incorrect.  Failing that, check in the text version as well.