Hey guys, I'm planning for an upcoming post for the Champions blog and since it came up at the last meeting I thought a good topic would be navigating your Marketo renewal. It's also topical as I'm going through it right now! I would really appreciate any tips or tricks that you have. Or even a couple "this didn't go well", "don't do that" kind of stories
Feel free to add your comment below, DM me or email me at emily_dick@acl.com.
Thanks!
Database compliance is a massive pain right now. We had to upgrade mid-year and now our planned budget for renewal is completely thrown off.
I was SHOCKED how much more expensive it is. And to be honest, makes me regret not evaluating other options. That's part of the reason I was ticked off when they didn't share pricing until after it lapsed - my hands were tied.
that's my emotion towards Marketo renewal. It just boils my blood.
I am in the same boat. We are going to start evaluating other vendors once we get through planning.
Here's the blog post: 5 Tips for Navigating the Marketo Renewal Process
Thank you for all the feedback! Amanda Ovenden Tip #5 was directly from your experience!
I just completed my renewal as well and I did not have a great experience, to say the least. There were lags in getting information I requested (pricing for additional modules and expanded database sizes), but then they were all over me (multiple emails a day) when the license lapsed. They also put a term in regarding having to have my database size within compliance or I would be automatically upgraded. At that point, they still hadn't provided the database banding pricing I had requested a month earlier and it turned out that my contract would increase 50% if I had not noticed that clause.
We eventually worked it out, but it was a very poor customer experience and they didn't seemed super inclined to try to sell me more (which I thought was quite odd).
My key advice - start the process really early, especially if you want to explore adding in new capabilities, and be very mindful of your database size compliance because they're all over that right now.
I'm sure you knew this all already, though