4 Replies Latest reply on May 27, 2016 6:41 AM by c8ed60ae3a8b5b012a439e4408924a98a8aa9d79

Flow Step Not Working

c8ed60ae3a8b5b012a439e4408924a98a8aa9d79 May 26, 2016 5:48 AM

I have created a smart campaign that is going to a very large number of people so I do not want to mess anything up on this. There is a filter in the flow " Lead Source - Not Contains - NSCHBC. When I go to the schedule > Smartlist set to affect "X" number of people, I click that number to test against it. I take a couple leads with that lead source and search them in that schedule list and they do appear. So it's not working and I can't figure out why. There are numerous filters in this flow step, and I do understand filter logic. But this, I can't understand why they are showing in the schedule list when I filter them out like that.

Re: Flow Step Not Working

Jenn DiMaria May 26, 2016 8:53 AM (in response to c8ed60ae3a8b5b012a439e4408924a98a8aa9d79)

Do you have to use "Not Contains"? Have you tried "Is Not"?

You could try adding those people to a static list and instead use "Member of List - Is Not - [Static List Name]".
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Re: Flow Step Not Working

Steven Vanderberg May 26, 2016 8:54 AM (in response to c8ed60ae3a8b5b012a439e4408924a98a8aa9d79)

If that filter is in the flow as you say, then that is the reason why. Campaign qualification happens at the Smart List level. If your filter is set up as a choice in the Flow then the leads will still qualify for the campaign but wont qualify for that specific choice in the Flow. You may want to consider putting that filter in the Smart List instead.
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Re: Flow Step Not Working

Josh Hill May 26, 2016 8:58 AM (in response to c8ed60ae3a8b5b012a439e4408924a98a8aa9d79)

I would try the positive statement

Lead Source = X
OR
Lead Source CONTAINS X.

then plug in this smart list as Member of Smart List NOT IN to ensure your other campaign excludes these people.

I suspect CONTAINS is not working the way you think.
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Re: Flow Step Not Working

c8ed60ae3a8b5b012a439e4408924a98a8aa9d79 May 27, 2016 6:41 AM (in response to c8ed60ae3a8b5b012a439e4408924a98a8aa9d79)

Thanks for the help all. I tried is not, but that didn't work either. I went witht he Smarlist and that seemed to do the trick.. Thanks again
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