Re: Field Won't Update

Jenn_DiMaria2
Level 10

Field Won't Update

We are using the "Description" field on a form, but it won't sync to SFDC.

If I pull up the lead record in Marketo, the Description field is completed, but when I look at the Sync to SFDC Activity, the field is blank. It remains blank in SFDC. Is there something wrong with our field mappings?

The field is not blocked from updates.

Tags (1)
16 REPLIES 16
Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Field Won't Update

If I recall correctly, Person Notes (MKTO) is the field that syncs to Description (SFDC)

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Field Won't Update

Pretty sure this is the default mapping...

Jenn_DiMaria2
Level 10

Re: Field Won't Update

We don't have a "Person Notes" field... Maybe it was renamed and now everything is messed up?

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Field Won't Update

In our instance it is as I thought... Person Notes.

description-mapping.png

Silly question: Did you check your field mapping?

Jenn_DiMaria2
Level 10

Re: Field Won't Update

Yup, just did, and you're right. Although for some reason I can't pull "Person Notes" into the form.

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Field Won't Update

Are there any restrictions on the field?

I've got some fields that block updates from form fills to work, however, not sure this would prevent it from being added to a form...

Check under your Field Management area to see....

description-mapping2.png

Jenn_DiMaria2
Level 10

Re: Field Won't Update

Nope. No restrictions.

Jenn_DiMaria2
Level 10

Re: Field Won't Update

I also just ran a batch campaign to insert "Person Notes" into "Description". This is now showing up in Marketo, but not in SFDC. I can't help but think this is an SFDC issue, but I can't figure out why.

Grégoire_Miche2
Level 10

Re: Field Won't Update

Hi Jennifer,

Does the field synchronizes the other way (from SFDC to Marketo)?

If so, it looks like a right issue in SFDC (meaning the Marketo user has no right to write this field).

Also, pls provide a screenshot on how this field is mapped (admin -> lead management)

-Greg