12 Replies Latest reply on May 4, 2016 7:41 AM by Roxann McGlumphy

    Birthday Email- Soft Bounce- set up question

      Hi all,

      Back in March I set up an email to run for birthdays, but something is going on and I can't figure out what.  I'm thinking my set up/logic is off somewhere.  I'm an office of one, so any input would be appreciated.  Emails are sending, but every one is a soft bounce- not one has been delivered or opened yet.


      Here's how I set it up--

      Campaign 1


      Campaign 2


      It seems fairly straightforward, but I can't figure out why they aren't going through.  Any help is greatly appreciated!