SOLVED

Re: Sample Email History/Time Sent

Go to solution
Jenn_DiMaria2
Level 10

Sample Email History/Time Sent

Is there a way to see what time I sent out a Sample Email?

I'm having issues where there's a delay in receiving Sample Emails to my work address, although my personal email is immediate; this has happened before when they've changed spam settings at work, so I'd like to nip the problem in the bud in case it becomes worse. I sent the header information to my admin, who has said there's no delay visible in the headers, so I'd like to find out what time I sent the Sample Email vs. the time I received it.

Any ideas?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Josh_Hill13
Level 10 - Champion Alumni

Re: Sample Email History/Time Sent

correct, there is no way to know this. I would ask your IT team to whitelist your Marketo IP and send domain from the headers. That could help.

View solution in original post

6 REPLIES 6
Anonymous
Not applicable

Re: Sample Email History/Time Sent

I do not think there is a way to see when a sample email was sent. Even with the new 'Audit trail' feature that we are anticipating, I do not think that might be there.

Rajesh

Josh_Hill13
Level 10 - Champion Alumni

Re: Sample Email History/Time Sent

correct, there is no way to know this. I would ask your IT team to whitelist your Marketo IP and send domain from the headers. That could help.

Dory_Viscoglio
Level 10

Re: Sample Email History/Time Sent

The only thing I can think of would be to set up an actual smart campaign that would be a test send campaign. Then, you would know in Marketo what time it was sent, and what time you received it to your inbox. Not sure if you're seeing the same delays in smart campaign sends.

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Sample Email History/Time Sent

I always run a "Seed List" campaign with my internal (our company) members.

Upload a static list (or use a recurring stock list from Lead DB) with just email addresses.  I usually include a few personal, outside emails accessed through various webmail clients and Gmail, etc.

Also ensure in your Schedule tab that leads are allowed to flow through every time so you can update and retest as needed.

Viola, results history right there!

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Sample Email History/Time Sent

Dory Viscogliosi​, you beat me to it

Rachel_Egan
Level 7

Re: Sample Email History/Time Sent

We used HubSpot a few years ago before we switched to Marketo and they had this functionality. I loved it. I think it's a great idea and will create an idea in Community if one doesn't already exist.