Tracing a 'From' email address?

Anonymous
Not applicable

Tracing a 'From' email address?

Hi there,

We have an occasional issue where an email comes to an all-purpose inbox ('admissoins@...') but the From: email address is somehow being routed through that same email address (i.e. From john@johndoe.com To :john@johndoe.com.) We have no idea who sent it or how to reply back to them.  Any suggestions on how we might be able to find the original sender's email address?

2 REPLIES 2
Iryna_Zhuravel4
Level 8 - Champion Alumni

Re: Tracing a 'From' email address?

Just to clarify:

- you send emails using john@johndoe.com as sent-from/reply-to

- somehow you get emails sent to this inbox john@johndoe.com, coming from that same email john@johndoe.com

Am I reading it right? This is very odd, can you go to one of those emails, check message header Message headers - Gmail Help​ and post a screenshot in here?

Anonymous
Not applicable

Re: Tracing a 'From' email address?

This sounds like it could have something to do with your Mail settings in microsoft exchange